Shipping

We will do our best to ship all items within 5 business days of the order date, excluding weekends and holidays. Any delays will be communicated through email. Please email for status on backorders. All orders are sent via UPS. A tracking number and confirmation email will be sent once the order has shipped. International orders will be charged a flat rate of $45 for shipping.

Return & Exchange Policy

Returns, if unworn, are expected within 7 days of receipt for store credit only. If the item has been worn, or is not in the original condition as when shipped to you, it will not be accepted. Please email info@viannaandcompany.com for a return authorization number. Please include your order number and the same email address you used to place the order. Original shipping and handling fees are non-refundable, and the customer is responsible for paying return shipping fees.

Jewelry Care

Each piece of jewelry is handcrafted, delicate, and requires special care to maintain its proper condition. To ensure your Vianna & Co. jewelry is kept looking its best, avoid using any chemicals to clean. Use a damp cotton or microfiber cloth to gently wipe down your jewelry and use a clean towel to dry.

Coat and Handbag Care

Each coat and handbag is handcrafted. To ensure your beautiful Vianna & Co. coat or handbag is kept looking its best, please only dryclean.